Shipping policy
SHIPPING AND DELIVERY
How long will it take to receive my order?
Typically, orders are delivered within 30 to 45 days after confirmation, provided the items are in stock. Delivery times can vary based on your location. We will notify you once your order has been shipped.
Does the delivery timeline change for large orders?
For larger orders, delivery usually remains within the standard 30 to 45-day timeframe if all items are available. However, custom or special requests may take longer, and we will inform you of any changes.
What happens if my order includes items with different shipping
schedules?
If your order contains items with different shipping times, we can either combine the shipment or send the products separately, depending on your preference. The delivery will adhere to the agreed schedule.
Are there any delivery charges?
We provide free delivery all over India, except in areas not covered by our logistics partners. For locations classified as Out of Delivery Areas (ODA), additional charges may apply. For more information, please reach out to our team at +91 97298 09995.
How can I track my order?
To track your order, log in to our website at www.dezaro.com and go to the tracking page: dezaro.com/track. We aim to deliver orders within 30 days from the order or pre-order shipment date. If there are any delays extending the delivery to 30-35 days, we will notify you via email or phone. If you don’t receive updates within 30 days, please contact us at care@dezaro.com.
What if I’m unavailable when my delivery arrives?
If you are not home during the delivery, the courier will attempt to redeliver or provide instructions for rescheduling or collection. You can also contact us for further assistance.
Can I change my shipping address after placing my order?
Yes, you can modify your shipping address before the order is dispatched by getting in touch with our customer service team. My order hasn’t arrived yet. What should I do? If your order has not been delivered within the expected timeframe, please contact our customer care team. They will assist you in tracking your shipment.
We take great care in packaging all items with sturdy materials to
ensure they reach you in perfect condition.
Can I request faster shipping?
Our shipping times depend on the preparation, inspection, and dispatch process. Unfortunately, we cannot guarantee expedited shipping unless it is arranged in advance.
Why hasn’t my product shipped yet, even though the timeline has
passed?
Delays can occasionally happen due to factors such as: • Bad weather • Product size or weight • Public holidays • High seasonal demand Please be assured that we are doing everything we can to ship your order as quickly as possible and will keep you updated.
What should I do if my order was shipped but hasn’t arrived?
You can track your shipment using the tracking ID provided, or you can contact our customer service team for further assistance.
Why is my shipment marked as Return to Origin (RTO)?
A shipment may be marked as Return to Origin if:
• Delivery attempts were unsuccessful due to unavailability
• The address provided was incorrect or incomplete
• The recipient could not be reached
• Delivery was refused
If the product is returned to our facility, additional charges for
redelivery and handling will apply. For help, please reach out to our
team.
How can I identify products eligible for quick shipping?
Items labeled as & Ready to Ship or Only Few Left on our website are available for faster delivery.
How will my order be delivered?
Furniture, lighting, and décor items are delivered by our dedicated team. These items are securely packaged, and the delivery team will bring them to your address. For multi-story buildings, delivery to upper floors depends on the courier’s policy and building access.
Can I delay my delivery?
Yes, you can request a delivery delay before your order is dispatched.
Please contact customer care to make the necessary arrangements.
Will I receive an invoice for my purchase?
Yes, an invoice detailing the charges will be sent along with your order
confirmation. You can also access it through your account.