Welcome to Dezaro. Enjoy shopping direct from factory. Everything is order to make specially for you.

Return & Refunds

  • Dezaro will not provides free domestic shipping on all orders .
  • For orders less than Rs 1000, we levy a charge of Rs 99 for domestic shipping. For international shipping rate please send an email at info@dezaro.com
  • Dezaro may offer a free shipping for bulk order.
  • For more information of bulk order please call us @ 7727063131 or email us @ info@dezaro.com

Returns

At Dezaro, we take great pride in the quality and craftsmanship of our products. Attention to design, materials and construction is our priority. Prior to shipment, we carefully inspect your order and ensure that it passes our quality check. Upon receipt, please inspect your purchase and notify us of any damage. We will make arrangements for a prompt replacement. We do not accept returns on items damaged through normal wear and tear. There is no return available on all the products reflected under the Furniture category.

  • If you are not satisfied with your product you can e-mail us within 3 days of purchase. You can return merchandise through the courier (at your cost) and take a refund. However the courier cost will not be re-funded. For further details on our procedures for returning items you can drop us a mail at info@dezaro.com or contact us on the phone- Mon to Sat, 10:00 am - 7:00 pm (IST) at 077270-63131.

There will no returns on Bulk items or on discounted items.

For more details, please mail info@dezaro.com

Refunds

How long does it take to receive the refund?

We will process your refund within 15 business days of receiving the returned product in its original packaging. The refunds period includes time taken to complete the refunds process by dezaro.com, but excludes any delays on part of banks/ card issuers, or shipment time in case of cheque refunds

How will I receive the refunds?

When you return an item, within the specified time period, refunds are issued to the payment method used at the time of purchase. You can update the details of the bank account where you wish to receive the refund in the Your Account section or from the Returns Support Centre when you are returning an item.

You will need to update the bank account number and IFSC code to enable us to process a refund to your account. Refunds cannot be processed to third-party accounts, i.e. the name on your dezaro.com account should match with the name of the bank account holder.

NEFT refunds will typically be processed in one business day from our end and will be credited to your account in two business days.

Cancellation

For Furniture - Cancellations are not permitted once the order is placed. In case of any exception, please speak to our customer care and they will assist you in the best possible way. No refund will be made in case of cancellations for Part Payment orders that contain products from Furniture/Lighting /Mattress categories; the advance amount will be forfeited as cancellation charges.

For Gift Items
Cancellations on categories (other than furniture) are possible only until the pre-shipping stage; please contact our customer care team to assist you for the same.